Payments & Delivery

Everything you need to know before you order

Payments

We offer over a dozen payment options so you can pay in whichever way suits you best. Every payment is processed securely by a third-party provider and protected by encryption.

If you return part of your order and a refund is due, we'll refund it to the same payment method you originally used.

Delivery

Our store automatically works out the best shipping route, rate and handler for your order, so your boots reach you quickly without you overpaying.

Orders are usually dispatched within 48 hours. Depending on the shipping option you choose at checkout, delivery then takes 10–15 working days.

Returns

Something not right? Here's how we sort it

Replacements

If your order arrives faulty, damaged or incorrect, email us at contact@khkicks.store with a photo of what you received so we can confirm its condition. Our team will arrange a replacement.

If there's been a problem with shipping or delivery, email us as well. To get help quickly, include your order number and confirm your full shipping address.

Get in touch within 30 days of your purchase date. After 30 days we can't guarantee that a return, refund or replacement will be possible.

Returns

We accept returns on orders that are unopened, unused and have a clear fault or issue, within 30 days of delivery.

Email contact@khkicks.store first and we'll send you the correct return details.

Don't post anything back using the return address on the shipping label. Packages sent that way can't be tracked to your order, and we won't be able to process your refund.