Terms of service
Terms of Service
Last updated: 30/08/2026
These terms apply to your use of khkicks.store and to any order you place with us. By using this site or buying from us, you agree to them.
KH Kicks ("we", "us", "our") Contact: contact@khkicks.store
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1. Using this site
You must be at least 18, or have permission from a parent or guardian, to place an order.
You agree not to use the site for anything unlawful, not to attempt to interfere with it, and not to copy our content — including product photography, written descriptions and page designs — without our written permission.
We may change, suspend or withdraw any part of the site at any time.
2. Products
We do our best to show our boots accurately, but colours can vary between screens, and manufacturer photography may differ slightly from the pair you receive.
All boots are listed in UK sizes. See our size chart before ordering. If you're unsure, message us your foot length in centimetres and we'll advise.
Availability isn't guaranteed until your order is accepted. If something you've ordered turns out to be out of stock, we'll tell you and refund you in full.
3. Prices and payment
Prices are shown in the currency selected on the site and include VAT where applicable. Delivery costs, if any, are shown at checkout before you pay.
We may change prices at any time, but changes won't affect an order we've already accepted.
Pricing errors. If a product is listed at an obviously incorrect price, we're not obliged to fulfil the order at that price. We'll contact you, and you can either confirm at the correct price or cancel for a full refund.
Payment is taken at checkout. We accept the methods shown at the bottom of the page. Payments are processed by a third-party provider — we don't store your card details.
4. Your order
Placing an order is an offer to buy. A contract forms when we send you a dispatch confirmation, not when you receive an order confirmation email.
We may refuse or cancel an order where:
- The item is out of stock
- There's been a pricing or description error
- We can't get payment authorisation
- We suspect fraudulent or resale activity
- We can't deliver to your address
If we cancel after you've paid, you get a full refund.
5. Delivery
Orders are usually dispatched within 48 hours. Delivery then takes 10–15 working days, depending on the option chosen at checkout.
These are estimates, not guarantees. Delays caused by couriers, customs or events outside our control aren't something we can be held liable for, though we'll always help you chase a parcel.
Risk in the goods passes to you on delivery.
International orders. You are the importer of record. Any customs duty, import VAT or handling fee charged on arrival is your responsibility and is not included in our prices. We can't predict these — check with your local customs authority if you're unsure.
6. Returns and refunds
Our full Returns & Refunds Policy forms part of these terms.
In short: 14 days to change your mind, 30 days to reject a faulty or incorrect item. Nothing in these terms affects your statutory rights.
7. Brand names
Brand and model names are used only to describe the products we sell. We are an independent retailer and are not affiliated with, endorsed by, or an authorised dealer for any brand whose products appear on this site. All trade marks belong to their respective owners.
8. Our liability
We don't exclude or limit our liability for death or personal injury caused by negligence, for fraud, or for anything else that can't lawfully be excluded — including your rights under the Consumer Rights Act 2015.
Subject to that, our total liability for any order is limited to the amount you paid for it, and we aren't liable for indirect or consequential loss.
We supply our products for private and domestic use. We're not liable for business losses.
9. Reviews and content you submit
If you send us a review, photo or message, you confirm it's your own and you give us permission to publish it in connection with our store. We may remove anything unlawful, misleading or offensive.
10. Privacy
We handle your personal data in line with our Privacy Policy and UK GDPR.
11. Complaints
Email contact@khkicks.store with your order number and what's gone wrong. We reply to every message, usually within one working day, and aim to resolve complaints within 14 days.
If we can't resolve things between us, UK consumers may be able to use an approved alternative dispute resolution provider.
12. General
If any part of these terms is found to be unenforceable, the rest still applies.
Failing to enforce a term on one occasion doesn't waive our right to enforce it later.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK, you can bring proceedings in your own country.
We may update these terms. The version published when you order is the one that applies.
Last reviewed: [DATE]