Refund policy
Returns & Refunds
We want you playing in boots you're happy with. If something isn't right, here's exactly how we sort it.
Changed your mind?
You have 14 days from the day your order arrives to tell us you'd like to cancel, for any reason at all. You don't need to give us one.
Once you've told us, you then have a further 14 days to send the boots back.
To be refunded in full, boots must come back:
- Unworn, with no marks on the soleplate or upper
- In their original box, undamaged
- With the bootbag, grip socks and any tags included
You're welcome to try them on indoors the way you would in a shop. Wearing them outside or on a pitch goes beyond that, and we may reduce your refund to reflect the drop in value.
Return postage for a change of mind is paid by you. We recommend a tracked service — we can't refund a parcel that doesn't reach us.
Faulty, damaged or wrong item?
If your boots arrive faulty, damaged in transit, or simply aren't what you ordered, you have 30 days from delivery to reject them and get a full refund. We cover return postage, and you keep the free bootbag and grip socks.
Email us at contact@khkicks.store with:
- Your order number
- Photos of the fault or damage
- A short note on what's wrong
We'll come back within one working day with a prepaid return label, and you choose a replacement or a refund.
If a fault develops after 30 days, get in touch anyway — we'll look at a repair or replacement.
How to start a return
- Email us first at contact@khkicks.store. Don't post anything back before you hear from us.
- We'll reply within one working day with the correct return address and, for faulty items, a prepaid label.
- Pack the boots in their original box, inside an outer bag or box so the shoebox isn't damaged or labelled.
- Send it off and keep your tracking number.
Important: never use the return address printed on the delivery label. Parcels sent that way can't be matched to your order and we won't be able to refund you.
Your refund
Once your return reaches us we'll check it and process the refund within 14 days.
Refunds go back to the original payment method. Depending on your bank, the money usually shows within 3–5 working days after we've issued it.
What we refund:
- The full price you paid for the boots
- Standard outbound delivery, if you're returning your whole order
What we don't refund:
- Return postage on a change of mind
- Any extra you paid to upgrade to faster delivery
Exchanges
The quickest way to swap sizes is to return the pair you have for a refund and place a new order. That way you're not waiting on your return to arrive before the right size ships — and stock moves fast.
Not sure on sizing? Message us your foot length in centimetres before you order and we'll tell you which size to go for.
Orders that haven't arrived
Delivery normally takes 10–15 working days after dispatch. If it's been longer than that, email us with your order number and we'll chase the courier.
If a parcel is confirmed lost, you get a full refund or a replacement — your choice.
Questions
contact@khkicks.store — we reply to every message, usually within one working day.
Nothing in this policy affects your statutory rights. UK customers are covered by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.